Best Headsets for Call Centers, Review & Recommendations 2018

When selecting headsets for call centers you need to be very conscious because these are devices that need to work perfectly in this environment. You do not want customers to become annoyed with the voice that is not clear. You also want to select a headset that is comfortable to wear so that your employees can work with ease and not feel uncomfortable.

This can lead to more productivity. You need a headset that will block out the surrounding noise present in a call center so that it does not disturb the person you are talking to. These are just some things to consider when looking for a headset.

Below are a few reviews and recommendations of some headsets that you can consider getting. Read on to learn more.

Jabra Biz 1500 Duo QD Headset

Jabra is a company that makes headsets which call centers can use. The Jabra Biz 1500 Duo QD Headset is one headset to consider. This headset is described as being professional, affordable and also durable.

If you are looking for an entry-level and low-cost professional type of corded headset made for those contact centers that are cost-conscious, then consider the Jabra Biz 1500 Headset.

It boasts of providing wonderful sound, full-day comfort along with having a tough design. Read on to learn about some of its features.

Wonderful Sound

When it comes to getting a headset for a call center, you need to get one that will provide great sound. The Jabra Biz 1500 Duo has the noise-canceling Air Shock type of microphone which limits background noise along with annoying sharp breathing sounds.

This is therefore perfect for a crowded open office. The HD Voice feature can allow your conversations to sound vibrant as well as lifelike.

Full-Day Comfort

Get a headset that is comfortable to wear so that productivity can be increased. The Jabra Biz 1500 is made to be worn throughout the full day. This is helped with the ergonomically designed frame, the padded headband as well as really soft foam ear cushions which divert unwanted heat away from the ears.

The headband along with the microphone boom can be adjusted to suit your wants. Therefore you can adjust it how you please.

A Tough Design

The Jabra BIZ 1500 Duo has a design that is built to survive when in a contact center that is a high-performing one. It has a boom-arm which can be rotated 270 degrees and that without having the risk of breaking.

The Noise-Canceling Microphone

Expect noise-canceling microphones which aim to limit unwanted background noise. They are good when in a crowded as well as the noisy type of open working environment like the one found at a call center.

The Peakstop ™ Feature

With this headset, you will get this feature which instantly should remove harmful loud sounds and that before they reach the ears. Therefore the sound level can be kept in the safe range. It can also protect your precious hearing.

In a call center, you often need to listen to calls, you do not want to damage your hearing due to this. Therefore getting a headset that will counter this can be beneficial.

Clear Sound

This is something that is very important in a call center. The digital signal processing or DSP limits background noise moreover removes echo. This can also keep the user safe from sudden high peaks within the volume.

Manage Calls Simply

Many calls call centers to get. You need to be able to manage calls simply and effectively. The above headset claims to have simple call management. There is an intuitive control unit that allows you to have greater call control.

Therefore if you are looking for a headset that is not too expensive but will give you clear calls without disturbance from the surroundings, and is also comfortable to wear, consider getting the Jabra Biz 1500 Duo QD Headset.

The Jabra Biz 2300 QD Duo Binaural Noise Canceling Headset

Another headset from Jabra that you can look at is the Jabra Biz 2300 Duo QD Binaural Noise Canceling Headset.  You probably already know this, that contact center agents tend to be your brand ambassadors, therefore you need to provide them with a tool which will let them sound clear like your brand is. This headset is built to last.

It aims to give the agents full day comfort. It boasts of delivering world-class sound. Read on to find out more features of the Jabra Biz 2300 Duo QD.

Built to Last

The Jabra Biz 2300 tends to be built to survive when in some high-performing type of call center. This will mean that fewer headsets will need to be replaced therefore saving you some money.

It also means fewer downtime particular for you as well as your team moreover lower total cost when it comes to ownership.

There is a reinforced cord that is made to withstand your call center environment. It is protected from office chair wheels, daily use, as well as sharp objects. These are things that can harm headsets in a call center.

There is a handy boom arm which can be rotated 360 degrees and that with no risk of breaking. This is known as FreeSpin™.

Full-Day Comfort

This headset also aims to provide agents with full-day comfort. It is really lightweight. It has an unobtrusive design. Therefore there should be lowered agent fatigue along with more productive calls. This is what is needed in a call center.

The Jabra Biz 2300 weighs only 49 grams when it comes to the mono version and only 68 grams in the duo. The adjustable headband plus microphone boom arm allow you to get the perfect fit enabling this headset to be comfortable. The control unit allows you to change volume, mute calls, and even more.

The PeakStop™ technology gets rid of sudden loud sounds and tones before these reach the ears. Sound which is more than 118db tends to be filtered out.

Amazing Sound

You know that a call center should get and provide world-class sound. Lifelike conversations along with higher customer satisfaction need wonderful, ambient-noise-limiting sound within the agent’s ears. The noise-canceling microphone is there to avoid air shocks.

HD voice technology lets you clearly understand what the other party is saying. The speakers limit ambient noise. Therefore you can focus upon the call. The “air shock” noise-canceling type of mic filters out any sharp breathing noises along with popping sounds usually heard in conversations.

FreeSpin™ Feature

With this feature it is possible to rotate the boom arm around 360 degrees and that without the risk of this headset breaking. Choose the microphone placement which works best for you.

HD Voice / Wideband Audio Feature

With HD Voice you can have lifelike and vibrant conversations. Do you just hate it when you cannot hear what someone else is saying? With this feature, you will not need to struggle to hear the other person’s words.

A Reinforced Cord

With the Jabra Biz 2300, you can expect a reinforced cord which aims to last. These are durable and should handle most daily tensions.

Air Shock Microphone

Have you experienced the situation when the mic is close to the mouth resulting in unwanted and annoying breathing noise? This noise can be reduced with this headset.

This is with the help of the mic that has many small holes. There is also a layer of foam, particularly on the inside. This limits most air shocks. It also improves call quality.

The Jabra Biz, 2300 QD Duo Binaural Noise Cancellation Headset, is a headset that is for a call center which does not want to disturb customers with background noise and not good voice quality. It claims also to be a comfortable headset.

The Plantronics EncorePro HW520 Noise Canceling Binaural Headset

You can also consider a headset from Plantronics, i.e., the Plantronics EncorePro HW520 Noise Canceling Binaural Headset. This is a popular headset from this company. Read on to find out more about it.

If you are at work in some busy office or even at a customer service center, every single call is extremely important. The EncorePro 500 series is purpose-built to meet these challenges.


The Plantronics EncorePro exciting 500 series tends to be a new generation of headsets that customer service centers along with offices can use. These have been designed for the future, as well as built on experience.

Three innovative models give much comfort even if you need to wear them all day long. There is the superior noise-canceling feature aimed to provide you with more explicit calls, plus increased reliability so that conversations may continue without any tension. These headsets aid you in meeting the OSHA or also Noise at Work regulations.

Gain More Focus and Get Improved Customer Interactions

A call center aims to satisfy customers via calls. The Plantronics EncorePro HW520 tends to be the binaural version, particularly of the EncorePro 510 design. This headset covers both of your ears to provide further focus as well as concentration. This is done by blocking unwanted background noise.

It also has amazing soft ear cushions that allow it to be comfortable to wear all day long. The metal joints are there to give durability and also reliability. The flexible mic that has visual plus tactile positioning can guide for perfect positioning and even clearer conversations.

Protects Your Hearing

If you work in a call center you will want a headset that will not damage your hearing. You will often be listening to calls, and you do not want this to impact your hearing.

This Plantronics headset has SoundGuard technology. It aims for acoustic limiting to protect you against sounds that are more than 118 dBA.

Who is this headset ideal for?

The Plantronics EncorePro HW520 is good for telephone-intensive users, this includes customer care centers that are formal, help desks, customer service organizations, as well as telesales. This is because its features suit these environments.

The Plantronics EncorePro HW520 Noise Canceling Binaural Headset is a headset that has some exciting features suited to a call center. If you are looking for a comfortable headset that will let you be productive, then consider this headset.

Above is a review of three headsets that you can consider getting for a call center. When getting any headset, you need to consider your office environment and find one that is suited to this.

It should be able to provide excellent call quality on both sides and also be comfortable to wear. You want your customers to be satisfied with your services, therefore, investing in a good headset is something that can be beneficial.