The best headsets for call center agents to receive countless callsPosted On: Jan-03-2017  By: Bob Fadi

The best headsets for call center agents to receive countless calls

Jabra BIZ 2400 duo is a newly improved version of the Jabra BIZ 2400.It remains one of the most popular professional headsets. Having an Ultra noise cancellation microphone that eliminates background noise, Jabra BIZ 2400 duo is the headset of first choice. It has crystal clear HD voice and HIFI sound for music and talk with unbreakable boom arm for unparalled durability. It is 40% lighter than competing headsets. The hand-made Neodymium speakers provide users with an unmatched world experience in complete Hi-Fi quality. There is a noise-cancelling microphone that is for blocking out unwanted noise from the work environment. An inbuilt intellitone technology absorbs electric shocks.

The Jabra Biz 2400 duo has may features. One of them is the control pad on the cord. It comes along with toggle wheels for volume control, answer/ stop call buttons together with two programmable soft buttons. Another feature is the Bluetooth connection.  Its purpose is to allow users to switch between mobile phone calls and soft phones. Jabra Biz 2400 duo are also available in narrowband versions. They are structured to work with traditional desk phones. It also has an IP variant for wideband IP hard phones. It also ensures full compliance with the strict noise-at-work regulations enforced particularly in EU countries.

The successful contact center is dependent on effective communication.  Customers and call centre agents relationships are built on meaningful conversations. This is one of the reasons quality headsets are required that can stand thousands of phone calls and continuous hours of use. Call centre headset staff most times spend up to eight hours or more a day on the phone, so it’s important to get it right and do it right.

Take time to choose the right headsets for your organisation and avoid unnecessary losses:
Performance and durability are important requirements. Users tend to wear headsets day in, day out so the wear and tear factor is high. Headset replacement can be cost-intensive in the long-run to the owner. Another thing would be to find out if your supplier is prepared to guarantee your headsets and for how long. The wearing styles and comfort is a really important factor for call centre agents.  Other considerations would be the weight, comfort, ergonomics, sound quality, security and the duration of time the headset will be worn. Think about the environment that your agents work in – be it a large warehouse or office space–this could affect the sort of headset you might need. Having agents that are on the phone for virtually eight hours or more at a time, you should consider dual sounds in both ears. This keeps noise levels lower than if you have sound in just one ear. In addition, a noise-cancelling microphone is important necessity for filtering out unwanted background noise. Brands like Plantronics and Jabra deliver the best headsets for people who talk for a living.

Microsoft certified Jabra BIZ 2400 duo for use with MS Office Communicator.  Simply, plug this headset in a USB port on compatible IP devices such as Windows PC or Mac OS computer. Next step would be to start enjoying communications in your work station.  It has a well-known USB headset which features cleans up voice and audio entering the dual speakers. Additionally, there is noise cancellation and an inline mute feature on the microphone.

Plantronics Hw261N Noise-Cancelling headsets are trending in the cyber market and they come with wideband versions optimized for IP hard phones and soft phones. Others include a USB stereo model for the ultimate multimedia/IP experience. The Plantronics Hw261N Noise-Cancelling Headsets   are mainly for the traditional desk phones. They come from a comprehensive family of headsets that raises the bar on corded headset quality and performance. More so, the Plantronics Hw261N Noise-Cancelling Headset is recommended for crowded and noisy open working environments. With different cords that can connect virtually to your smart phone or personal computer as it were, it is very affordable and highly recommended for busy noisy workplaces.

To curb such occurrences particularly in workplaces were communication is key, the best advice would be to invest Noise cancelling headsets with that helps to control unwanted noise and make several calls. They are user-friendly and protect the ear organ.  Jabra and Plantronics headsets are recommended for the ideal call center working environment.