We at the Go headset have a 30 day money back guarantee to ensure customer care quality, and a 60 day return policy on selected items by Plantronics. Now before you send a product back to the GO Headset you need to secure a return authorization, without it you won’t be able to get the product returned. That being said, if the product is defective or is incompatible with your device, send it back to us in the condition you received and we will return your money (Make sure that you follow step 1 through 4 listed below). The items are shipped the same day by UPS, USPS, DHL and FedEx, if you place the order before 3:00 PM PST.

Please note that our return policies are governed by the procedure listed below. To ensure that your product is returned make sure that you observe these steps, if you have any ambiguities don’t be hesitant to contact support with your questions and queries.

Step 1

before sending anything back, you must secure a return authorization number. You can call at our toll free number or you can email your issue at After securing an RMA number you must act on it quickly for it expires in 10 days.

Step 2

Packaging the product for the return is a big issue, as many people intend to miss out on things. Make sure that you include everything that came with in the original packaging. Failure to do so will get your return request rejected. Also know that you have to pay for the shipping.

Step 3

with the return packaging you have to attach your RMA number outside the box and place the receipt inside the box. Please note that you don’t have to write the RMA number outside the box and the details on the invoice should be legible.

Step 4

now you have done your part and it is up to the GO Headset for the approval and rejection of your return request. At this point all you can do is wait.


If the Item has been discontinued or the Manufacturer has abandoned the production then RMA (Return No.) could not be issued

If your return is rejected if your order does not meet the required qualifications your product will be shipped back to you.

Go headset is bound by the return policies of Plantronics® as well as any other dealers and manufacturers. By following the procedures of Go headset for returned product you will insure that your return will be handled quickly and without problems. Failure to do so may result in the denial of your request and the product will be returned to you. Headset Zone may incur a restocking fee on any returns either accepted or rejected.

We apologize for any inconvenience these policies may cause you. By applying these policies onto our customers we are insuring that you get the high quality product you expect with less hassle. In turn, Go headset is able to fulfill your needs while offering you the lowest cost possible.

If you have any questions about our policy and the qualifications for return please contact us before sending your product back to us.

Thank you
--Go Headset
Contact Us By Telephone:
From 7am - 5pm (Pacific Standard Time).
Simply dial 1-425-608-53001-425-608-5300 and one of our friendly sales staff will handle your call.
Contact Us By Fax:
Our fax machines are on 24 hours a day.
If you would like to fax us your order, call 1-800-604-18741-800-604-1874 FREE

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